Bell Canada is one of the oldest telecommunications companies in Canada, dating all the way back to 1880. Since its inception, Bell have provided phone services to businesses and individuals across the country.
In the 21st century the addition of their Fibe Internet and Fibe TV services have helped cement their place as one of the largest telecommunications companies in Canada with most of their customers in Quebec and Ontario.
In addition to offering consumers home phone, internet and television services, they also offer Bell Mobility, a mobile phone service that is consistently rated in the top 3 of the most popular wireless phone providers in Canada.
For the purpose of this review, we’re only looking at their home phone, internet and television services and the bundles they offer.
Their Fibe TV product is easy to use and has lots of great features. The interface is very user-friendly and you get some nice extras like Netflix (separate subscription required), Stingray music channels, the Tumble Books app and other fun stuff. The Restart feature lets you restart some programs before they’ve ended.
You also never need to worry about running out of space on your Whole Home PVR. It can hold 320 hours of HD programs or 150 hours of 4k programs if you have their 4k version.
Bell’s home phone uses their phone lines, which makes it compatible with most home security systems.
Whether you buy Bell’s services individually or as a bundle, you can expect to pay a lot of money.
Fibe internet download speeds are consistently slower then what you’re paying for, and Bell is suspected of bandwidth throttling during key times such as evenings when usage is high.
Bell’s customer service is absolutely horrible. There have been multiple reports of over-billing, and agents who promise discounts and cheaper rates but don’t deliver. It’s almost as if their policy is to charge you as much as they can get away with, and then hope you don’t notice for a few months.
When speaking with Bell customer service, always get the full name of the agent and a confirmation number. This ensures that any discounts or changes they promise to make on your account can be traced back them.